Help Centre
Keep gaming fun. Use our tools to limit your play, take a break or stop permanently. Free, confidential help is available from Gambling Therapy, ConnexOntario and Kindbridge Behavioral Health.
Which documents are required, and when?
Identity and location checks are completed ahead of your first deposit. Expect a request for photo ID along with proof of address. Certain withdrawals may also require a check of your payment method.
What deposit methods are available, and what is the minimum?
Use Interac e-Transfer, Visa, American Express, PayPal or Online Banking / Trustly. Deposits start at C$10.
How is game fairness tested?
Our games come from studios that use independent test labs, such as eCOGRA and GLI. These labs check that game results are random.
What are the withdrawal limits?
The minimum cashout is C$100 for Interac and eCheck. The maximum is C$10 000 per Interac transaction, or C$40 000 through bank transfer.
Can I set a break or self-exclusion?
Want a break from playing? Head to your settings page to put your account on hold. Each pause lasts at least one full day, with six weeks as the upper limit. To step away for longer than six weeks, use self-exclusion instead.
How do I close my account?
Email help@monttremblantcasino.app from your registered address and ask us to close it. If gambling is the reason, choose self-exclusion instead.
How do I open an account?
Select Join Now and enter your details. Confirm you are 19+ and complete the identity and location checks. Then deposit C$10 or more to begin.
How does Mont-Tremblant Rewards work?
Real-money bets earn points, and slots earn them faster. Reach the required points to climb a tier. Higher tiers unlock spins and casino bonuses.
How long do withdrawals take?
Most withdrawals are completed after one hour at the earliest and four hours at the latest. Bank wire is the slower method, so plan for a maximum of 12 hours.
Safer play tools
- Cap your deposits, wagers and stakes.
- Pop-up reminders show your session time.
- Pause your play for a period between one day and six weeks.
- Self-exclude or close your account.
- Answer a short quiz about your play habits.
- You can deposit as soon as your identity and location are verified.
- Reducing a limit is instant. Increases start only once 24 hours have passed.