Age Policy

Playing at 19 and over only

Only adults 19 or older may play at Mont-Tremblant Casino. Players under 19 are not permitted to create an account, add funds or play games in our lobby. Entering an incorrect date of birth violates our Account Terms, and we will close the account.

Our promotions target only people of legal age. We avoid characters or themes that could attract children, and we do not advertise in places where the majority of viewers are below 19.

Protecting minors on shared devices

Many households share one laptop, tablet or phone between several people. If a child might be able to reach your device, take the following steps:

• end every session by logging out, and prevent your browser from saving passwords
• use a separate, password-protected user profile for your own browsing
• keep card details and banking apps locked away from children
• never let a person under 19 use your account or bet on your behalf

Checking player age

No deposit is accepted until your age has been verified. Your date of birth is checked against electronic data sources, and where the outcome is unclear we ask for government photo ID. We run geolocation checks during this same step.

We also verify that each payment method is held by the account owner, because a card or bank account in someone else's name may indicate a minor using an adult's details. Checks are carried out again if anything seems unusual, for example messages or playing habits that point to a younger user.

Using parental controls and filters

Most phones, tablets, computers and games consoles include built-in parental controls. With them you can restrict app downloads, block gambling sites and make every purchase need your approval. Your broadband provider or router may also offer filtering, and specialist filtering software can stop gambling content reaching every device at home.

Configure controls on every device a child has access to and check them often. Open conversations with young people about gambling are also useful, and the YMCA Youth Gambling Awareness Program provides resources for young people and their families.

Responding when a minor is found

If we find or suspect that an account is used by someone under 19, we:

1. suspend the account immediately
2. request proof of age
3. close the account if proof is not supplied or shows the player is under 19
4. cancel every bet and any winnings linked to the account
5. return deposits, where the law permits, to the original payment method
6. block the related details from future sign-ups

If an adult is found to have knowingly let a minor play on the adult's own account, we close that account too.

Contacting us

If you suspect a person under 19 is accessing our site, or you would like help restricting access at home, please email help@monttremblantcasino.app. Share any account details you have, and we will deal with your report quickly and confidentially.