Privacy Notice

Collecting your information

To run your account and support safe gaming, we collect the following information:

Identity details: your email, date of birth, full legal name, home address and phone number.
Verification documents: for example photo ID and proof of address.
Payment details: methods used, transaction records and balances.
Play data: games played, stakes, wins, limits set and session times.
Technical data: browser type, device model, IP address and location for geolocation checks.
Messages: any message you write to our support email.

Updating this notice

This notice changes whenever there is a change to applicable law or to our services. Every revision is posted here, dated from when it starts to apply, and we also email you about major changes.

Protecting minors

Mont-Tremblant Casino serves adults, and you must have reached 19 to play. Our verification process blocks younger people from registering, and we never create accounts for them. Should we find data from someone under 19 in our systems, we terminate that account and remove the data unless a law says we must hold it. Our Age Policy sets out the full detail.

Relying on legal grounds

We use personal information on these grounds:

to perform our agreement with you;
to comply with Canadian requirements on age, identity checks and money laundering;
for our legitimate interests, for example fraud prevention and site improvements;
with your consent, for marketing emails and optional cookies.

Using your information

Your information lets us:

open and run your account;
verify your age, confirm your identity and check your location while you play;
handle deposits and withdrawals in CAD;
apply limits and other Player Protection tools;
detect fraud and bonus abuse;
answer your emails;
send offers, if you choose to receive them.

Choosing your marketing

You get marketing emails only after opting in. You can unsubscribe whenever you choose, from your account settings or through the link at the end of each email. Messages about your account, payments and security continue regardless. No promotional messages go to anyone who has self-excluded.

Securing your data

We protect your information with encryption in transit, restricted access and regular security testing. Only people who need information for their work can see it. Keep your password private and tell us by email if you think your account is at risk.

Exercising your rights

You can ask us to:

send you a full copy of your personal data held by us;
amend information that is wrong or has become outdated;
delete information we no longer need;
stop processing your information for marketing or for any other purpose you object to.

Email help@monttremblantcasino.app with your request, sending it from the address you registered with. Before we act, we check that it is really you. Please note that some records have to be kept under the law, even after a deletion request.

Keeping records

While your account is active, we hold your data. After closure, it is kept for the period Canadian money laundering and record keeping rules require, and then deleted or anonymized.

Sharing with partners

We pass on information only where necessary, to:

payment processors, including Interac, Visa, American Express, PayPal and Trustly;
identity, age and geolocation verification services;
game providers, plus the hosting and email services that operate the site for us.

We never sell your information. We also disclose it to authorities when the law requires.

Transferring data outside Canada

Some of our partners store or process information outside Canada. In those cases, contractual terms and protective measures ensure a level of protection similar to what Canadian standards require. Local law in the country holding the data may allow public authorities there to access it.

Using cookies

Cookies and similar technologies are used on this site. Our Cookie Policy explains each type and how you can manage it.

Contacting us

Questions or requests about privacy can be sent to help@monttremblantcasino.app.